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Covid 19 - Statement - 24/03/2020

 

To all our loyal and valued Customers,

 

Due to the Covid-19 outbreak all of our holidays have been postponed up to and including April 30th

 

We were hoping to contact all of our travelling passengers by telephone and have been working through holidays in departure date order, unfortunately following the announcement by the Government on Monday March 23 we will now be sending out letters. Our booking office is having to work on a skeleton staff and they simply can not deal with the amount of telephone calls that would need to be made before your holiday was due to depart.

 

The letter will simply advise you that the holiday is not going ahead and a member of staff will be in touch by phone. With regards to payments made to us for the postponed holiday, these will be held for you in the form of a credit voucher to be used on an alternative holiday in either 2020 or 2021. Please note all payments are financially protected by our Government approved Bond provided by BCH - Bonded Coach Holidays Scheme.

 

We understand this may be a frustrating time for you, as it is for us, but be assured we will be in contact with you shortly. Whilst waiting to hear from you, you may want to check the website and see if there is an alternative Holiday that you would like to transfer to to make the process quicker when we do contact you. If you have chosen an alternative you can also send us an email with the details and we will get this transferred for you and apply a 10% discount on the new holiday cost. Holidays are currently on sale until 30 December 2020, we are also working to get many of the postponed holidays dates for 2021 on the website, so just keep checking as these may start to appear over the following days and weeks. Please include the following on any email you may send and send it to : operations@davidogdenholidays.co.uk

 

Full Name

Original Holiday Booking Reference (this can be found on the letter that we send to you or on your original booking confirmation)

New Holiday Departure Date

New Holiday Destination

Required Room type

Preferred Seat Numbers

 

What to Do If Your Holiday Balance is Due

If you are unsure what to do about paying your holiday balance that is due, we are amending our Balance Due Date to 4 weeks before departure to give our customers that extra flexibility during this unprecedented time.

 

Holidays Departing in May & June 2020

At present these holidays are still planned to depart, however this could change in line with Goverment Advice - our Website will be updated with any new developments. We do however recognise that you may wish to transfer your holiday now to a date later in the year, should you wish to transfer please email operations@davidogdenholidays.co.uk with the following information stating you wish for your holiday to be transferred:

 

Full Name

Original Holiday Booking Reference (this can be found on the letter that we send to you or on your origainl booking confirmation)

New Holiday Departure Date

New Holiday Destination

Required Room type

Preferred Seat Numbers

 

We would like to thank our customers for their understanding and messages of well wishes we have recevied during this challenging time, please be assured we are doing our best for all of our customers and please be kind when you speak to our staff who are working very hard for you, our valued customers.

 

God Bless & stay safe,

 

Joan, David, Carol & All the team at Ogden's

 

 

Covid 19 - Statement - 17/03/2020

 

As a result of yesterday's briefing by the PM, from today we have postponed all of our holidays schedulded to depart between now and Sunday April 26th.

 

In the meantime, we will be issuing credits to clients affected by these postponements whilst we work on re-cheduling your holiday. These credits are covered by our BCH Bond

 

We will advise you of the new date as soon as we are able to.

 

This fluid situation evolves on an hourly basis and as such we are waiting for a Government Statement regarding business support and a statement from our governing body - BCH

 

Once we have recevied this information, we will be able to update you further.

 

In the meantime, we thank you for your patience and understanding and please be kind to our staff they are working very hard under extremeley difficult circumstances.

 

Joan, David & Carol & all the team at Ogdens.

David Ogden Holidays are an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the Financial Conduct Authority. (Their firm reference is 311394).